Refund Policy | WHMAZ - Hosting Automation Software

Refund Policy

Last Updated: March 25, 2026

We want you to be completely satisfied with WHMAZ. This Refund Policy outlines the conditions under which you may request a refund for your subscription. Please read it carefully before making a purchase.

1. Money-Back Guarantee

We offer a 14-day money-back guarantee on all new subscription purchases. If you are not satisfied with the Service for any reason, you may request a full refund within 14 days of your initial purchase date, no questions asked.

2. Refund Eligibility

2.1 Eligible for Refund

  • First-time subscription purchases requested within 14 days of the initial purchase date.
  • Duplicate or accidental charges caused by billing errors.
  • Service outages or technical issues that prevent you from using the platform for an extended period and that we are unable to resolve.

2.2 Not Eligible for Refund

  • Requests made after the 14-day money-back guarantee period has expired.
  • Subscription renewals (monthly or annual). You may cancel auto-renewal at any time before the next billing cycle to avoid future charges.
  • Plan upgrades or downgrades mid-cycle (the prorated difference is non-refundable).
  • Accounts suspended or terminated for violation of our Terms of Service.
  • Failure to cancel before an automatic renewal, unless prohibited by applicable law.
  • Dissatisfaction with features that were clearly described on the website prior to purchase.

3. How to Request a Refund

To request a refund, please follow these steps:

  • Step 1: Send an email to support@whmaz.com with the subject line "Refund Request."
  • Step 2: Include your account email address, the transaction or order ID, and the reason for your refund request.
  • Step 3: Our support team will review your request and respond within 2 business days.

4. Refund Processing

  • Approved refunds are processed by Paddle.com Market Limited, our payment processor and Merchant of Record.
  • Refunds are issued to the original payment method used during purchase.
  • Processing time is typically 5-10 business days from the date the refund is approved, depending on your bank or payment provider.
  • You will receive an email confirmation from Paddle once the refund has been processed.

5. Cancellation vs. Refund

Cancellation and refunds are separate actions:

  • Cancellation stops future billing. Your access continues until the end of the current paid period. You can cancel at any time from your account dashboard.
  • Refund returns the payment for the current or previous billing period, subject to the eligibility criteria above. Requesting a refund does not automatically cancel your subscription, please cancel separately if needed.

6. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or card issuer. Chargebacks can result in account suspension and additional fees. We are committed to resolving any billing disputes promptly and fairly through our support team.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or a notice on our website. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund, please contact us: